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Repeat Business Starts with ‘the Greet’
In any interaction, whether it’s a visit to a retail store, a call to a contact center or the click of a mouse to view an e-commerce site, “the Greet” is the first step to creating a personal...
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To Generate Repeat Business, Helping Customers is at the Heart of Any...
Customers want to feel that frontline associates are doing their best to help them find what they need. Customer service is all about helping people. In my new book, The Welcomer Edge: Unlocking the...
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The Missing Component to Repeat Business: The Leave-Behind
Generating repeat business is not that difficult once you understand the three basic components of any interaction. Each service transaction, whether it is face-to-face, over the phone or via a Web...
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